PlayStation.com
Service Request
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Service Status Lookup
Please enter a Service Request Case Number
to view the status of your service:

 

For the US (FedEx) and Canada (Purolator), PlayStation repaired products are only delivered Monday through Friday. We do not offer Saturday deliveries.

Where can I find my
Service Request Case Number?
Your Service Request Case Number can be
found in the confirmation email sent to
the email address you provided at the
time you requested service.